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The Senior Customer Support Specialist will provide advanced technical support for escalated product tickets, assist Customer Support Representatives, and conduct follow-ups with clients. Responsibilities include troubleshooting issues, documenting client problems, submitting knowledge drafts, and suggesting process improvements while ensuring customer satisfaction through effective communication.

As a Project Manager of Customer Support, you will oversee the execution of support-related projects, ensuring they are completed on time, within budget, and to a high standard. Your responsibilities include project planning, stakeholder management, performance measurement, and continuous improvement, all while collaborating with cross-functional teams and senior leadership.

The WhatsApp Retention Specialist role involves engaging with agencies to understand their cancellation reasons, implementing retention strategies, and providing technical support regarding WhatsApp APIs. The specialist will track churn trends, analyze customer feedback, and collaborate with various teams to enhance customer experiences and reduce churn.

As an SDET III, you will lead the planning, design, and execution of test strategies to ensure software functionality and quality. You will develop automated test suites for UI and API testing, mentor junior team members, and collaborate with cross-functional teams to enhance product quality and efficiency.

The Retention Specialist will focus on developing retention strategies for the AI Suite products, manage client relationships, educate clients, provide technical support, and report on customer metrics to enhance satisfaction and retention.

As a Product Operations Specialist, you will analyze KPIs, conduct user research, oversee product launches, and facilitate communication among product teams and stakeholders. You will create dashboards and support materials, ensuring smooth product operations and improved customer experiences.

The Product Operations Specialist is responsible for optimizing the product development process, analyzing data for decision-making, managing projects, coordinating stakeholder communication, and planning product launches. This role focuses on process improvements and collaboration with cross-functional teams to enhance product quality and efficiency.