Senior Product Manager - Cloud Platform

About HighLevel

Founded in 2018, HighLevel Inc. is a B2B SaaS Platform catering to Marketing Agencies. We aim to provide a comprehensive solution for marketing agencies, offering cutting-edge tools and seamless client service. Our diverse clientele includes digital marketing agencies, Ads agencies, SEO agencies, Call center/Sales agencies, and freelancers. We serve various niches such as real estate, dental & medical, local businesses, e-commerce, professional, and field services.

Our platform encompasses a wide range of products, including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments, and more. Currently, we support over 50,000 agencies and 500K+ small & medium businesses. Our remote team of 1200+ professionals operates across 15 nations.

Our Website -https://www.gohighlevel.com/

YouTube Channel-https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post -https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers

HighLevel serves a diverse customer base, including over 70K agencies & entrepreneurs and 650K businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

About the role:

Our HighLevel Cloud Platform is designed to be the ultimate launchpad for startups and businesses looking to create cutting-edge solutions using our public APIs—from CRM systems to scheduling platforms, and beyond. We’re building an open, developer-friendly ecosystem where companies don’t have to reinvent the wheel; they can leverage our APIs and focus on their unique value proposition (USP).

We need a Product Manager who can scale our API ecosystem, create a world-class developer experience, and enable companies to launch faster using our platform. 

Your mission? 

To lead, scale, and grow our Cloud Platform into a world-class API ecosystem that powers the next wave of digital products. 

What You’ll Do

As our Product Manager for HighLevel Cloud Platform, you will define and execute the roadmap for API-first innovation—ensuring businesses can easily integrate, build, and scale on top of HighLevel’s infrastructure.

Own the Product Vision & Strategy – Shape the roadmap for HighLevel’s cloud platform, making it the go-to foundation for SaaS builders.

Launch & Optimize Developer-Friendly APIs – Ensure our APIs are robust, developer-friendly, and enterprise-ready, enabling seamless integration for any product or business.

Partner with Startups & Developers – Build relationships with early adopters, understand their challenges, and champion API-first innovation.

Make Integration Easy – Streamline the developer experience with better documentation, SDKs, and self-serve tools to reduce friction.

Drive API Adoption & Monetization – Develop strategies to grow API usage and create revenue opportunities for the platform.

Be the Bridge Between Business & Tech – Work cross-functionally with engineering, sales, marketing, and customer success to create seamless integrations and developer-focused experiences.

Turn Data into Action – Use analytics to track API adoption, reduce friction, and improve developer satisfaction.

Optimize for Scale & Reliability – Work with infrastructure teams to ensure our cloud platform is secure, scalable, and high-performing.

Data-Driven Growth – Use analytics to track developer adoption, API usage, and product performance, iterating quickly based on feedback.

Who You Are

We’re looking for someone who is:

API & Platform Obsessed – You live and breathe APIs, understand developer needs, and know how to create an intuitive, scalable API-first product.

Strategic & Execution-Focused – You can see the big picture, define a vision, and also roll up your sleeves to execute.

Customer-Centric & Developer-First – You know what startups, SaaS founders, and enterprise developers need to build powerful applications quickly.

Data-Driven & Experimentation-Oriented – You track, test, and iterate based on adoption metrics, usage patterns, and API performance.

Technical, but Business-Savvy – You don’t need to code, but you understand API architecture, REST, and cloud platforms enough to work effectively with engineers.

What You’ll Bring

- 5+ years of experience in Product Management with a focus on APIs, Developer Platforms, or Cloud Products

- A track record of building API-first products that drive high adoption and usage

- Strong understanding of SaaS, PaaS, and API ecosystems

- Experience working with developer tooling, API docs, SDKs, and API marketplaces

- Familiarity with AWS, GCP, or Azure cloud platforms

- Passion for building ecosystems that empower developers and startups

- Experience working in fast-growing, high-scale SaaS environments

- Bonus Points If You:

- Have worked at a developer-focused SaaS, API-first startup, or cloud platform company

- Understand API business models and have experience in API monetization

- Have built or managed a developer portal, marketplace, or API partner program

Why You’ll Love This Role

Build Something Big – This is an opportunity to create the foundation of a global API ecosystem that fuels next-gen SaaS products.

Work with Innovators – You’ll be partnering with startups, agencies, and enterprises to shape the future of API-first development.

Scale & Grow – If you love fast-paced environments and building at scale, this role is for you.

Autonomy & Ownership – You’ll have the freedom to own the product vision, drive the roadmap, and make a real impact.

Why Should You Join Us?

At HighLevel, we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritise the well-being of our team, recognizing that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well funded & profitable company. 

Join us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.