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The Provider Traditional Bohol Team Leader will oversee internal customer relations, manage staff performance, and coordinate communications between team members and HR. Responsibilities include process improvement initiatives, staff development through performance assessment, and ensuring client service levels are met. The role requires monitoring team productivity and resolving grievances while assisting in operational responsibilities as needed.

The Team Leader will manage internal customer relations, oversee staff development, monitor performance metrics, and facilitate process improvement within the team. Responsibilities include coordinating with HR, managing attendance records, coaching team members, and ensuring productivity standards are met. The Team Leader will escalate issues to management and assist in the development of team members for future opportunities.

A Customer Service Representative (CSR) handles concerns from respective clients through voice support or non-voice assistance.