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The Senior HR Specialist at Probe Group will provide strategic HR guidance and manage employee relations while also focusing on diversity, equity, and inclusion initiatives. This hybrid role involves partnering with leaders, supporting employee engagement, and implementing DEI strategies to foster an inclusive work environment.

As a Bid Manager, you'll oversee the bid process, manage proposal development, and ensure client requirements are aligned with strategic solutions. Collaborate with cross-functional teams and contribute to content management while ensuring compliance with standards and facilitating operational transitions.

The Project Manager will oversee project governance, including planning, budgeting, risk management, and stakeholder coordination. Responsibilities involve managing project scope, tracking progress, handling change requests, and ensuring timely updates on project status while employing effective communication and collaboration across teams.

The Data Scientist will explore AI solutions in contact centre operations, ensuring alignment with data requirements and performance metrics. Responsibilities include understanding trends in AI, contributing to research, promoting data-driven decision-making, and customizing solutions to meet client needs.

The Senior Workforce Manager oversees workforce planning, scheduling, and real-time management to meet business goals and service level agreements. Responsibilities include developing forecasts, managing staffing needs across multiple channels, and collaborating with various departments to enhance operational efficiency while mentoring a team of analysts.

The Outbound Sales Representatives at Probe Group will be responsible for receiving and making calls, managing customer inquiries via email and chat, providing product information, addressing complaints, and striving for high customer satisfaction and sales targets. They will collaborate with the team to ensure excellent service delivery and maintain product knowledge to assist customers effectively.

The Customer Experience Executive at Probe CX is responsible for delivering exceptional service to customers on calls, ensuring accuracy and efficiency according to performance metrics while fostering communication and teamwork.