Bid Manager

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

At Probe, expect to think differently, challenge the norm and find your purpose.

Why Probe?

Probe amplifies human capabilities with technological excellence. In a world that has never been more competitive, we create blueprints for delivering exceptional CX, combine the latest technology with people, process and data, and provide organisations with complete end-to-end service for customer operations.

Step into the Bid Manager position at Probe Group, an industry-leading customer experience and digital transformation provider with over 19,000 employees across five countries and multiple brands.

About the Role

As a Bid Manager at Probe CX, you’ll play a key role in managing the bid process, collaborating closely with the Deal Lead and Solution Architect to deliver winning proposals. You will oversee bid responses and solution development activities, ensuring all client requirements are met with a strategic, competitive solution.

Key Responsibilities:

• Bid Management: Oversee and drive proposal development activities for qualified deal bids. Prepare bid plan, schedules, resource plans, clearly defining deliverables and work activities across the relevant internal teams. 

• Proposal Development: In partnership with Deal Lead and Solution Architect, translate client RFI/RFP requirements into a work plan that aligns with Probe CX’s proposal, solution, and pricing requirements.

• Response writing: Develop compelling proposal response materials to present Probe CX’s value proposition and competitive advantages.

• Bid Response Content Management: Contribute to enhancement and maintenance efforts for content repository as part of the Bid team community

• Collaborative Coordination: Work with Sales, Accounts, Operations, Digital, and Technology teams to obtain solution sign-offs, address client business objectives, and align with Probe’s standards.

• Pricing and Compliance: Collaborate with Pricing, Legal, and QA/Risk teams to ensure compliance with Probe CX and industry standards and finalise solution architecture, including the statement of work and other contractual documents.

• Operational Transition: Interface with Probe CX Operations to facilitate smooth transition, align service delivery, and shape service delivery assumptions and location plans.

• Sales Support: Participate in pre-qualification activities to support and shape new opportunities.

About You

You’re an experienced Bid Manager with a proven ability to deliver successful bids, ideally within an outsourcing or BPO environment. Skilled in navigating complex RFI/RFP processes, you create structured work plans that meet both client and internal requirements. A strong communicator and team player, you excel at coordinating cross-functional teams and presenting solutions and competitive advantages to clients.

Key Skills and Attributes Required:

• Bid and Proposal Management: Proven experience in bid management, with strong skills in project planning, scheduling, and resource estimation for successful proposal development.

• Project Management: Minimum 3-5 years in project or bid management, with a track record of delivering complex projects on time and within budget. Experience with critical path management and project status reporting is essential.

• Industry Knowledge: Experience working in an outsourcing or BPO environment , preferably providing contact centre solutions.

• Communication Skills: Excellent verbal and written communication abilities, including presentations, proposals, and report writing.

• Collaboration and Teamwork: Strong teamwork skills, capable of coordinating and driving cross-functional teams toward high-quality outcomes.

• Educational Background: A relevant degree is highly desirable, complemented by significant hands-on experience in bid or project management.

Ready to bring your bid management expertise to a dynamic team? Apply today and help us deliver winning solutions that drive client success!

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. 

At Probe CX equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating you and your 100%!