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The Customer Happiness Specialist engages with customers via phone, email, and live chat to resolve inquiries and complaints, provide product recommendations, manage trade applications, and work towards meeting performance metrics while enhancing customer satisfaction.

The Financial Analyst I provides analysis and reporting to assist management in decision-making. Key responsibilities include financial and strategic analysis, report generation, and data management to support operational efficiency and supply network projects. This role also involves capital planning support and analytics for manufacturing costs, requiring collaboration with various teams across the organization.

The Sales Representative is responsible for exceeding sales goals, providing great customer experiences, and managing store promotions. This role requires a strong understanding of product lines and collaboration with support teams to ensure operational excellence while resolving customer inquiries and promoting the in-home design program.

The Senior Demand Planner manages the demand forecast for a section of La-Z-Boy's business, generating statistical forecasts weekly from Point-of-Sale data. Responsibilities include analyzing outliers, coordinating inventory plans, measuring forecast errors, and serving as a liaison between retail planning and operations, ensuring alignment in the Integrated Business Planning process.

The Sales Manager is responsible for achieving store sales goals through exceptional customer service and product knowledge. The role includes hiring, training, and coaching team members, driving sales and promotions, and maintaining store standards to foster a positive environment for associates and customers alike.

The Lead Data Transformation Analyst is responsible for analyzing and transforming complex data sets between core systems. This includes developing strategies for data migration, collaborating with various departments to understand their data needs, and ensuring data integrity through rigorous validation processes. The role also involves creating visualizations and reports to communicate findings effectively to stakeholders.

The Sales/Design Associate is responsible for utilizing customer service skills to create sales and foster long-term client relationships. This role includes collaborating with Designers to create functional environments while achieving sales targets and executing marketing initiatives, all in a fast-paced retail environment.