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The Quality Assurance Manager will manage a team of QA Specialists, ensuring high standards of customer service and compliance with regulations. Responsibilities include team training and development, performance reporting, driving change, and leading continuous improvement initiatives. The role involves engaging in root cause analysis and maintaining up-to-date policies in line with governance requirements.

As a Senior UX Researcher, you will conduct user research and drive design solutions for KINTO Join and KINTO Ride, by navigating client relationships, running user testing, collaborating with design teams, and advocating for UX integration into the product lifecycle. Additionally, you'll manage a user research repository and present findings to stakeholders.