The Incident Manager will oversee the Incident Management Process, ensuring effective handling of incidents, monitoring performance indicators, participating in major incident management, and driving continuous improvements. Responsibilities include auditing processes, prioritizing incidents, engaging with support and technical teams, and managing communication with customers during incidents.

The General Accountant will assist the finance team in maintaining accurate accounting records, preparing financial reports, and ensuring compliance with accounting principles. Responsibilities include maintaining the general ledger, supporting month-end and year-end closing processes, and providing necessary documentation for audits.