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This role involves providing 1st and 2nd level desktop support for hardware, software, and network issues globally. Responsibilities include troubleshooting technical problems, managing assets, onboarding new users, and maintaining technical documentation. The technician will assist with system upgrades and ensure compliance with security policies while providing excellent customer support.

As a Desktop Support Technician, you will provide 1st and 2nd level IT support for hardware, software, and network issues, assist in onboarding new employees, manage asset deliveries, and ensure system functionality through upgrades and security compliance. You will also document system configurations and provide remote support across the EMEA region.

The Workday Support Specialist will support the implementation and maintenance of the Workday HR system, focusing on configuration, data management, security, reporting, integration, and user support. An essential role for ensuring the system aligns with HR processes and enhances employee experience, requiring collaboration with various stakeholders and effective management of the Workday platform.