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The Windows Systems Administrator at Five9 will be responsible for building, deploying, and configuring Five9 WFO platforms in AWS and GCP, provisioning new customers, monitoring production environments, performing capacity planning, and collaborating with other Cloud Ops staff.

Implement, troubleshoot, and support Five9 call center software solutions. Optimize software solutions, diagnose problems, and conduct trend analysis. Lead troubleshooting for escalated customers and review technical challenges for support training.

The AI and Innovation Subject Matter Expert at Five9 will support the Senior Director of the CS AI and Innovation team in integrating Five9 CCaaS products within the customer service framework. Responsibilities include managing projects for AI solutions, automation, and system efficiency enhancements.

Join us in bringing joy to customer experience as a Solutions Engineer at Five9. Be the point of contact for assigned Hypercare customers, provide advanced technical support, manage high-impact cases, and collaborate with internal teams for effective communication. Build and maintain strong customer relationships, deliver solutions successfully, and analyze behavior patterns to preempt potential impacts.

Manage multiple projects, elicit customer requirements, ensure project compliance, communicate updates to management, and interact with internal stakeholders in a commercial project manager role at Five9 in Manila, Philippines.

Join Five9 as a Platform Configuration Engineer to configure VCC applications, provide expert recommendations for Contact Center Solutions, and build stable relationships with customers. Requires 2 years of experience in Implementation and configuration in a Cloud computing or telephony environment.

Join Five9 as a Network Engineer in a 24/7 SaaS environment, maintaining IP Networking components and troubleshooting network issues. Collaborate with internal teams for Network Operation improvements and ensure network security and capacity planning.