Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Position: Commercial Project Manager 1
Location: Manila, Philippines
Key Responsibilities:
- Manage multiple unrelated projects simultaneously.
- Creating Project Plans
- Eliciting and defining Customer requirements
- Participate in extended learning opportunities with multiple vendors to increase skill and knowledge within the role.
- Review and assist in accurate project compliance and data management.
- Effectively communicate status/updates to direct line management and PM, project peers.
- Supervise interaction with internal stakeholders in Professional Services and Sales.
- Receives periodic and general instructions on new assignments.
- Learn leadership skills from peers.
Key Requirements:
- 1-2 years of industry experience (Implementation or Professional Services), Technical Account Manager, or Sales Engineering position - Call Center industry experience is highly desired.
- Strong organizational, technical, and communication skills.
- Willingness to learn.
- Completed PH PM Onboarding or Training Program.
- Strong capability to interact with multiple vendors.
- Self-Starter, ability to manage various implementations simultaneously.
Key Skills:
- Experience with managing multiple projects across multiple customers simultaneously.
- Must possess a combination of project management skills and client development.
- Knowledge of Call Center and software as a solution.
- Leadership skills.
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Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
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