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The Senior Customer Operations Manager will optimize the efficiency of Customer Support and Success teams, develop annual plans, design and improve processes, monitor performance metrics, conduct training sessions, manage customer support tools, document standard operating procedures, collaborate with cross-functional teams, and enhance customer experience.
As a Senior Sales Analyst, you will provide data-driven insights to improve the sales process, collaborate with various teams to enhance customer satisfaction, and lead performance reviews. You will also establish KPIs and promote analytics best practices within the organization.
The Director of Performance Marketing is responsible for building the B2B paid media function, managing a multi-million dollar budget, and developing strategies across various digital platforms. Key responsibilities include executing online campaigns, optimizing paid media strategies, collaborating with cross-functional teams, and analyzing performance to drive lead and revenue generation goals.
The Platform and Analytics Engineering Manager at Stenn will lead the development of data infrastructure, ensuring integration of non-standard data sources and implementation of data quality measures. Responsibilities include managing a team of Analytics Engineers, defining data architecture, and working closely with security teams to meet requirements.
The Senior Marketing Analyst will develop analytics strategies, collect and analyze marketing data, build dashboards, and report on marketing performance. Responsibilities include managing data integrity, defining KPIs, collaborating with teams, and promoting data literacy within the organization.
The Client Management Specialist at Stenn will enhance customer deal processing experiences, manage deal validation, preparation, document issuance, and compliance, while partnering with Sales, Legal, and Risk teams. This role involves managing accounts, ensuring timely execution of transactions, and providing feedback for process improvements.
The Data Annotator will accurately extract, label, and annotate data from various financial documents. Responsibilities include ensuring the quality of automated data extraction, correcting OCR errors, and collaborating with teams to optimize processes. This role plays a key part in enhancing operational workflows and supports machine learning model training.
Manage the Client Management team within Operations, overseeing deal processing functions. Responsibilities include optimizing processes, collaborating with teams to solve operational issues, enhancing reporting and tool efficiency, training team members, and ensuring compliance and performance tracking.
The Senior Fraud Business Analyst is responsible for enhancing Stenn's Fraud Risk Management Program by developing and implementing fraud prevention strategies, conducting risk assessments, defining performance metrics, and maintaining the fraud risk register. They will also lead awareness campaigns and ensure effective fraud controls are in place across the business.
The Quality Assurance Analyst at Stenn is responsible for conducting audits of compliance and fraud prevention measures, producing management reports, developing compliance policies, and analyzing data for trends. This role collaborates closely with compliance and business functions to enhance risk management strategies and ensure adherence to regulatory standards, and also includes a training component for educating staff on compliance issues.
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