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The GrabSupport Operations Assistant Manager will oversee the operations of the Grab Support team, ensuring high-quality service to users. Responsibilities include mentoring staff, monitoring team performance, reporting on productivity, handling escalations, and driving operational improvements to enhance user experiences.

The GrabSupport Operations Assistant Manager will oversee operations for Grab's customer support, ensuring smooth contact center functions and mentoring staff to enhance service quality. They will manage performance evaluations, quality audits, and operational improvements while handling escalated cases and preparing reports.

In this role, you will collaborate with IT teams and business users to understand their needs and translate them into application requirements or process improvements. You'll manage project enhancements within ERP landscapes, particularly in Order To Cash processes, and work to improve Financial and Warehouse Management systems, ensuring alignment with business needs while championing continuous improvement.