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The Product Support Associate provides first-line technical support for Cepheid products to internal and external customers via various communication channels. Responsibilities include troubleshooting, documenting issues, providing product information, and escalating complex cases as needed, all while adhering to quality management procedures and ensuring customer satisfaction.

The Field Applications Specialist at Cepheid, Vietnam, is responsible for supporting and growing the business by assessing and delivering the application of company products to meet customer needs pre and/or post-sales. They provide in-field assistance, technical direction, support to customers, and work collaboratively with various teams to exceed customer expectations.

The Commercial Leader at Cepheid Vietnam will lead the business in Vietnam's private sector, develop strategy, and build a strong cross-functional team. Responsibilities include market segmentation, strategy development, contract negotiations, compliance, team development, and fostering positive relationships. The role requires 12 years of sales management or marketing experience in the healthcare industry, proficiency in English, and business leadership skills. Previous experience in demand generation and creating business cases is a plus.