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The Senior Genesys WDE Engineer will be responsible for providing technical consultancy for Genesys solutions, including installation and troubleshooting of Genesys products. The role involves participating in solution architectural design, automation of tasks for deployment and migration, and conducting knowledge transfer sessions. The engineer will also contribute to the integration of Genesys Outbound Voice with digital channels and the Genesys contact center switchover.

The NICE CX-One Engineer will coordinate release planning, develop IVR enhancements, and design call flows for backend integrations. Responsibilities include managing routing for voice, chat, and SMS, as well as troubleshooting technical issues and collaborating on API development with architecture teams.

The CCAI Bot Developer will design, develop, and deploy chatbots and voice bots using platforms like Google Cloud and Dialogflow CX. Responsibilities include coding, optimizing chatbot functions, integrating with backend systems, and collaborating with teams to meet project requirements.

Looking for a detail-oriented Program Assistant / Project Coordinator to assist in coordinating project activities, managing documentation, and supporting the project team in delivering successful outcomes.

Seeking a Senior Full-Stack Developer with expertise in Java, Spring Boot, and Google Cloud Platform to join a leading cloud contact center platform team remotely. Responsibilities include designing, developing, and maintaining scalable solutions, focusing on back-end logic for voice solutions and web applications, collaborating in an Agile environment, and troubleshooting complex challenges. Requires 6+ years of industry experience in software development with a focus on VoIP systems.

Lead and support global cross-functional teams in Agile methodology. Facilitate sprint ceremonies, manage product shaping, stakeholder relationships, and sprint planning. Coach teams in self-organization and remove impediments to ensure team success. Track progress metrics and drive continuous improvement in Agile practices.

The role involves developing and deploying chatbots and voicebots using Google Cloud technologies, specifically integrating LLM functionality in Dialogflow CX. Responsibilities include writing clean code, enhancing chatbot systems, collaborating with team members, utilizing NLP and ML techniques, integrating with backend systems, and troubleshooting technical issues.