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The Associate Customer Success Engineer at Trellix supports customers with technical issues related to cybersecurity products. Responsibilities include providing technical support during designated hours, facilitating communication with customers, logging service requests, and ensuring compliance with SLAs. The role also involves onsite support when remote resolutions fail and being on call 24/7 on a rotational basis.

The Customer Success Engineer supports Trellix’s customers by providing technical assistance, resolving issues, and ensuring customer satisfaction. Responsibilities include technical solutions, onsite support, issue escalation, maintaining communication with customers, and ensuring compliance with Service Level Agreements. They also handle data entry and participate in improving knowledge base articles.

The Solutions Engineering Manager will lead a pre-sales engineering team, collaborate with sales teams to tailor technical solutions, engage with customers to address queries and conduct product demonstrations, and stay updated on industry trends. The role involves team management, fostering performance, and representing the company at industry events.