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The Customer Success Manager is responsible for ensuring customer satisfaction and success by managing program deliveries, fostering relationships, and helping customers effectively adopt and utilize IFS products and services. They will collect customer feedback to drive improvements and support customers' digital transformation journeys.

The Client Services Partner plays a crucial role in supporting the sales team by shaping and positioning service offerings, facilitating customer workshops, qualifying deals, and ensuring proposals adhere to best practices. They collaborate with various teams to drive service content in bids and proposals.

The Client Services Specialist supports the Sales organization by positioning and packaging services tailored to customer needs across their lifecycle. Responsibilities include sizing and scoping cloud offerings, maintenance support, and collaborating with the Customer Success team to implement service engagements.

The Client Services Partner (CSP) role involves working closely with the sales team to integrate and position services for customer opportunities. The CSP shapes customer outcomes, designs service offerings, and influences the sales process by facilitating customer workshops and setting sales strategies. Responsibilities include ensuring proposals meet standards and collaborating across teams, while also managing documentation and contracts.

The Project Manager is responsible for overseeing the IFS implementation projects, ensuring they are delivered on time and within budget, managing project scope and risks, and maintaining communication with the customer. They will also coordinate IFS resources and manage invoicing processes while demonstrating a deep understanding of IFS methodologies.

The Project Manager at IFS will ensure project quality, guide implementation methodology, manage budgets and timelines, and handle communications with customers. This role involves overseeing project resources, reviewing financial records, and interfacing with sales for proposals while mentoring junior team members as needed.

The Presales FSM Solution Specialist at IFS will leverage their expertise in Field Service Management to drive sales by understanding client needs, conducting product demonstrations, and creating tailored solutions. They will build relationships with clients, working closely with sales and cross-functional teams to ensure successful solution delivery.