Presales Solution Specialist for Field Service Management

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. We deliver award winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters–at the Moment of Service™.

At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.

If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.

Job Description

We are seeking an experienced and dynamic Presales FSM Solution Specialist to join our Tokyo-based team. The ideal candidate will possess a deep understanding of Field Service Management processes and technologies, coupled with excellent communication and presentation skills. The Presales FSM Solution Specialist will play a pivotal role in driving sales by effectively showcasing the capabilities and benefits of our FSM solutions to potential clients.

Key Responsibilities:

• Advocate for our customers, leveraging your technical, industry, and business expertise to meet their needs effectively.
• Use a consultative approach to value-based selling to establish a deep understanding of our customers' business and technical needs.
• Establish a 'trusted technical advisor' relationship with our customers' technologists and internal technical teammates.
• Collaborate with the sales team to understand customer requirements and develop tailored FSM solutions that address their needs.
• Conduct engaging and informative product demonstrations to showcase the features, functionalities, and benefits of our FSM solutions.
• Serve as a subject matter expert on FSM technologies, staying abreast of industry trends and advancements to effectively advise clients on best practices and solutions.
• Assist in the creation of proposals, RFP responses, and other sales materials, ensuring alignment with customer needs and solution offerings.
• Build and maintain strong relationships with prospective clients, acting as a trusted advisor throughout the sales cycle and beyond.
• Work closely with cross-functional teams including product development, implementation, and support to ensure seamless delivery of solutions to clients.
• Continuously gather market intelligence and competitor insights to inform product development and sales strategies.

Qualifications

• Hold a Bachelor’s degree in Computer Science, Engineering, Business Administration, or a related discipline.
• Demonstrate a robust track record with at least 3 years of experience in presales, business consulting, or IT consulting, specifically related to field service management within FSM.
• Possess profound knowledge of Field Service Management processes and technologies, encompassing service management, field tracking, predictive maintenance, and beyond. Knowledge of planning and scheduling work activities is highly desirable.
• Experience in the utility industry (transmission and distribution) or in any of the aftermarkets would be a significant advantage and is highly desirable.
• Exhibit exceptional presentation and communication skills, adept at articulating complex technical concepts to both expert and lay audiences.
• Skilled in delivering impactful product demonstrations and leading engaging workshops for clients.
• Thrive in high-pressure environments, effectively balancing multiple simultaneous priorities.
• Exhibit sharp analytical abilities and problem-solving skills, with meticulous attention to detail.
• Proficient in essential software applications and tools relevant to FSM, such as FSM software and Microsoft Office Suite.
• Certifications in Field Service Management technologies are highly regarded. This includes, but is not limited to, certifications like SAP FSM, Salesforce, ServiceMax, IBM Maximo, and other recognized FSM systems. Additionally, any maintenance-related certifications, including but not limited to CMRP, are welcome.