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The Tooling and GSE Supervisor oversees the management of tooling and ground support equipment in MRO locations, focusing on KPI development, personnel management, inventory accuracy, and ensuring customer satisfaction. Responsibilities include training, employee scheduling, and implementing lean methodologies for process improvement.

The Tooling and GSE Supervisor manages all company tooling and ground support equipment, oversees daily operations, employee performance, and customer satisfaction. Responsibilities include KPI development, inventory management, tool leasing processes, and ensuring the quality of service. The role emphasizes continuous improvement, personnel training, and adherence to safety regulations.

The Customer Technical Representative provides technical assistance regarding Embraer aircraft maintenance, repair, overhaul, and warranty issues. Responsibilities include analyzing service bulletins, recommending engineering solutions, and supporting OEM engineering efforts. The role requires understanding aircraft systems, strong communication skills, and the ability to work under pressure while focusing on customer needs.

The Project Manager is responsible for coordinating maintenance activities for an assigned project, ensuring safety, quality and on-time delivery of aircraft. Duties include managing crew activities, coordinating with customer representatives, overseeing maintenance personnel, monitoring project status, and preparing necessary documentation for customer billing.

The Manager Technical Support leads and oversees technical support operations for various Back Shop areas, ensuring continuous improvement and compliance with company policies. The role involves developing on-the-job training programs, maintaining quality standards, and managing employee productivity and adherence to safety regulations.

The Lead A&P Technician performs maintenance inspections on aircraft systems, determines when repairs are needed, oversees a crew, and ensures compliance with maintenance procedures. They complete documentation and coordinate with project management for inspections and operational statistics.

The Product Development Engineer III provides engineering support for aircraft interior assembly by analyzing product non-conformities, validating supplier dispositions, and interfacing with engineering areas. Responsibilities include assessing impacts on production schedules, leading design revisions, and troubleshooting production issues. The role also requires participation in production flights for analysis and requires extensive aerospace engineering knowledge and experience.