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The Scrum Master IV leads Agile teams using Scrum and Kanban frameworks, focusing on continuous improvement and coaching team members on best practices. Responsibilities include facilitating Agile events, managing team dynamics, collaborating on product backlog items, and mentoring less experienced Scrum Masters, ensuring the team remains effective and aligned with Agile principles.

The Billing Process Analyst is responsible for executing complex billing functions, ensuring contract pricing accuracy, managing data reconciliation, conducting trend analysis, and ensuring compliance with financial regulations. The role includes managing projects related to billing workflow, performing audits, and creating documentation for processes.

The Resolution Analyst II role focuses on improving client service delivery through strategy development, issue resolution, and process efficiency. This involves analyzing complex inquiries, managing projects, training team members, and ensuring high client satisfaction in banking services. The position requires strong collaboration with internal and external partners and a deep understanding of financial products and systems.