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The Instructional Designer at BlueCat will develop training content for software products, working closely with technical experts. Responsibilities include creating storyboards, researching topics in a lab environment, and producing engaging training materials. The role requires simplifying complex concepts and aligning projects with the certification program.

The Sr. Director, Global Partner Programs will design and manage a comprehensive global partner program to support indirect channels including resell, referral, and distribution. Responsibilities involve setting strategies based on market feedback, executing partner agreements, and collaborating with sales and marketing teams for optimal channel solutions.

As a Technical Support member at BlueCat, you will be responsible for providing first-line support to customers dealing with technical issues related to network monitoring. You'll manage cases, identify and resolve issues, log interactions in SFDC, and escalate unresolved issues to higher tiers of support. Continuous communication with both stakeholders and customers is essential, along with documenting feedback and maintaining knowledge base articles.