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The VP of Professional Services at BlueCat will oversee the delivery and execution of services for key enterprise customers. Responsibilities include leading the services team, ensuring project quality and delivery within budget, managing resources and revenue forecasting, and enhancing customer satisfaction. This role also focuses on strategic planning, collaboration with other departments, and professional development of team members.

Responsible for managing and negotiating contracts, supporting sales operations, assisting with RFPs, and improving legal processes.

The Team Lead will manage the Customer Care team, ensuring outstanding service, maintaining KPIs, and fostering a positive work environment while handling customer escalations and performance management.