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The ITSM IT Specialist III provides support for an American scientific agency, focusing on customer relations management, technical advising, and oversight of printing services. The role involves analyzing equipment and software reliability, tracking utilization of communication technologies, and identifying operational inefficiencies. Typically reports to project leadership while ensuring effective use of IT resources.

The IT Strategic/Capital Planner IV provides IT strategic planning for large projects, assists in developing mission and vision statements, and prepares strategic planning documentation for federal government initiatives. This role involves clarifying mission statements, building operational plans, and prioritizing initiatives based on capital outlay planning efforts.

The ITSM Network Engineer I role involves providing technical support in the installation and maintenance of Local Area Networks (LAN), assisting in hardware and software evaluations, installing network systems, monitoring communications, and troubleshooting problems. This position requires collaboration within a multi-functional team to support IT and administrative functions for a U.S. government agency focused on environmental research.

The PPM Knowledge Management Specialist will assist in designing and implementing Knowledge Management strategies for a U.S. scientific agency. Responsibilities include evaluating business processes, developing knowledge management governance structures, and delivering consulting on best practices in knowledge and content management.

The ITSM Network Engineer II will support an American scientific agency under the Department of Commerce. Responsibilities include maintaining network systems, evaluating hardware/software, enforcing security, troubleshooting issues, and training users while working under general supervision. Requires a BS/BA degree and 2-4 years of experience.

The PPM Procurement Specialist II supports the Department of Commerce by managing procurement activities, performing market research, drafting solicitations, and ensuring compliance with federal regulations. This role involves both pre-award and post-award activities, including contract negotiations and administrative support.

The PPM Performance Management Specialist will track service delivery metrics, transform data into visual dashboards, compile performance reports, define key performance indicators (KPIs), and support compliance monitoring of service level agreements (SLAs). The role includes documenting changes and addressing any issues with SLA health.