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The Business Operations Senior Associate will drive operational excellence by collaborating with cross-functional teams to develop processes and standards for the Servicing team, manage projects, and leverage data for continuous improvement in a fast-paced startup environment.

The Senior Accountant will manage financial records, prepare financial statements, oversee mortgage loan accounting, and conduct analysis related to mortgage servicing rights. Responsibilities include ensuring financial information accuracy, managing financial controls, and collaborating with auditors and cross-functional teams to support business operations.

The Senior Default Associate will provide mortgage assistance solutions to homeowners facing hardships by reviewing applications, managing a caseload, and ensuring compliance with guidelines for loan modifications and loss mitigation options. Responsibilities include underwriting applications, calculating financials, updating records, and liaising with clients and investors.

The Bilingual Mortgage Assistance SPOC will be the main contact for homeowners in default, handling communication regarding delinquent accounts, negotiating agreements, and ensuring compliance with regulations. Responsibilities include evaluating mortgage assistance eligibility and monitoring reports related to foreclosure and mortgage assistance.

The role involves navigating homeowner communications in a friendly manner, resolving issues using the internal mortgage servicing system, promoting Valon's products, and managing collections for delinquent accounts. The ideal candidate has experience in customer service and mortgage servicing, with strong communication skills.

The Mortgage Insurance Specialist will manage the timely payment of mortgage insurance premiums, process termination requests, and solve operational issues in mortgage servicing. This role requires liaising with mortgage insurers, completing audits, and maintaining compliance with guidelines while providing excellent service to homeowners.

The Mortgage Assistance SPOC serves as the primary contact for homeowners in default, addressing inquiries, evaluating eligibility for assistance plans, negotiating agreements, and monitoring foreclosure processes. This role requires organizational skills, strong communication, and problem-solving abilities.