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The Connected Customer Supervisor manages a team of customer service associates, overseeing cashiering, returns, inventory management, and e-commerce support. Responsibilities include ensuring compliance with service standards, processing refunds, updating store signage, researching inventory discrepancies, and maintaining accurate records. The role focuses on providing exceptional customer experiences and ensuring operational efficiency in a retail environment.

The Receiving Associate is responsible for assisting in warehouse operations, including unloading products, auditing inventory, and ensuring proper staging to recover store inventory. This role may require effective communication and forklift certification, while adhering to safety procedures and company values.

Sales Associates at Floor & Decor provide excellent customer service by assisting with product recommendations, ensuring store areas are clean and stocked, and processing transactions at checkout. They contribute to a safe and fast-paced environment while maintaining customer satisfaction and operational guidelines.

The Connected Customer Supervisor is responsible for managing a team of customer service associates, overseeing cashiering, returns, inventory management, and e-commerce support while ensuring exceptional customer service and compliance with standard operating procedures.

The Pro Services Specialist is responsible for building relationships with PRO customers, executing sales strategies, collaborating with store teams, and providing customer support. Key duties include managing orders, promoting credit solutions, and conducting presentations to enhance customer experiences.

The Designer role at Floor & Decor involves providing consultative design services to customers, creating design concepts that reflect their personal style and budget, and managing multiple projects through all phases. Responsibilities include greeting customers, scheduling appointments, advising on flooring options, and collaborating with store leadership. Designers must have strong interpersonal skills and a basic knowledge of design applications.

The Design Supervisor leads the design team, enhances customer sales experience through exceptional service, manages customer projects, maintains design center standards, and develops client relationships while ensuring team training and motivation.