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The Pro Services Specialist at Floor & Decor focuses on building strong relationships with professional customers in the flooring industry. Key responsibilities include supporting the PRO desk, collaborating with store teams, maintaining product knowledge, and providing exceptional customer service to ensure a world-class experience for PRO customers.

The Pro Services Specialist builds relationships with professional contractor clients, aiding in their business growth. Responsibilities include executing the PRO Services Blueprint, supporting in-store operations, collaborating with teams, educating PRO customers about products and services, and assisting with customer credit solutions. The role requires strong communication skills and the ability to manage multiple tasks effectively.

The Assistant Department Manager (Tile) is responsible for training Product Sales Specialists and ensuring customers receive outstanding service and product information. Key responsibilities include directing sales personnel, overseeing merchandising, processing customer transactions, and maintaining a safe and organized environment for staff and customers.