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The Team Member is responsible for delivering premium customer experiences at JOANN by engaging with customers, providing assistance with their project needs, handling transactions, and maintaining store standards. They contribute to sales through product knowledge and suggestive selling, assist in training new team members, and support store management in various tasks.

The Key Holder is responsible for providing exceptional customer service, driving sales with product knowledge, assisting in store management tasks, and ensuring compliance with operational duties. The role involves engaging with customers, processing transactions, and maintaining store standards while leading team members and supporting business growth.

The Key Holder is responsible for providing excellent customer service, assisting with operational duties such as opening and closing the store, coaching team members, and ensuring compliance. They engage customers, process transactions, maintain store standards, and drive sales while collaborating with store management on key tasks and projects.