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The Video Conferencing Tech role involves managing and operating infrastructure services, supporting the implementation of infrastructure strategies, maintaining system performance and availability, collaborating with teams, and developing documentation and process improvements.

The Business Process Consultant will lead workshops and guide customers in optimizing their IT Operations and Asset Management processes using ServiceNow products. This role involves collaborating with stakeholders to enhance process efficiency and ensuring that user requirements are well documented and tested. The consultant will also mentor other team members and support clients throughout the project lifecycle.

The role involves becoming a process expert in Security Operations, using ServiceNow products to support IT Security teams. Responsibilities include driving process definition, leading design workshops, managing user stories, supporting testing, and continuous improvement. The consultant will also engage with clients and deliver training.