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The EHR Site Specialist provides training and support for Epic end users, identifying issues and knowledge gaps while proposing innovative learning solutions. The role includes troubleshooting, designing learning experiences, collaborating with IT, and ensuring the effective use of the EHR system to enhance clinical and business outcomes.

The Desk Side Analyst provides IT services, including managing and repairing hardware such as computers and printers, troubleshooting software, and ensuring timely service delivery. The role involves maintaining inventory, providing on-call support, and assisting with technology projects. Strong communication and problem-solving skills are essential for interacting with clients and working under pressure.