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In this role, you will manage support inquiries from customers and employees, utilizing multiple communication channels. Responsibilities include verifying account information, creating service contracts, assisting in system testing, training users, and analyzing trends. You will engage with customers to ensure their needs are met and participate in enhancing workflows and processes.

As a client team integration product engineer, you will gather requirements, support software engineers, troubleshoot issues, and document processes within ArcGIS Enterprise while collaborating with cross-functional teams.

As a Client Team Integration Product Engineer, you will act as a liaison between product teams and client teams, gathering requirements, supporting software engineers, documenting processes, and troubleshooting issues to enhance ArcGIS Enterprise capabilities.

As a Senior Product Designer for ArcGIS Map Viewer, you'll create and validate designs for a web-mapping application, collaborating with developers and product managers to enhance user experiences. Responsibilities include developing wireframes and prototypes, conducting user research, and implementing design solutions that meet business and user needs.

As a Product Engineer, you will design and implement automated tests for performance and reliability of routing services on AWS, analyze performance anomalies, and communicate test results. You will also collaborate with software development teams and guide customers on system provisioning for web services.

The ArcGIS Enterprise Patch Product Engineer will modernize the patching process for ArcGIS Enterprise software, working collaboratively with various teams to test, verify and document the patch process while managing multiple requests and advocating innovative solutions.

The software patch product engineer will modernize the patch process for ArcGIS Enterprise, handle hotfix requests, conduct confidence testing, troubleshoot patch issues, and document processes. This role requires collaboration across teams to manage multiple requests and advocate for improved patch delivery.