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The Front Desk Receptionist Supervisor leads the Care Facilitators in providing excellent customer service, ensuring efficient patient check-in, managing scheduling, and maintaining a welcoming environment. This role involves troubleshooting issues, training staff, handling patient data accurately, and supporting the overall patient experience at the center.

The Referral Coordinator facilitates patient referrals by serving as the primary contact for incoming/outgoing patients, triaging referrals, coordinating appointments, and ensuring completion of referrals with specialty care. This role involves communication with patients, providers, and working on insurance authorizations and record-keeping.

The Front Desk Team Lead is responsible for leading and supporting Care Facilitators to provide exceptional customer service at the center. This role includes managing patient check-in processes, handling patient inquiries, ensuring accurate data entry, coordinating scheduling, and maintaining a clean and organized environment. The Team Lead also trains new staff and assists with patient education activities.

The Referral Manager oversees the referral process, ensuring high-quality customer service to patients and coordinating with various stakeholders. Responsibilities include coaching referral coordinators, managing the approval process, conducting meetings, addressing customer issues, and analyzing referral data.

The Associate Market General Manager oversees daily operations of multiple medical centers. They manage a significant budget, ensure operational excellence, mentor center leaders, and partner with clinical leadership to meet performance metrics. The role involves coaching teams, handling escalated issues, and coordinating resources for efficient patient care and service delivery.

The Front Desk Team Lead is responsible for providing excellent customer service, ensuring smooth patient check-in processes, guiding Care Facilitators, managing patient data, handling co-payments, and maintaining a clean and organized center. This role also involves supporting scheduling and patient follow-ups, along with managing office supplies and troubleshooting operational issues.

The Referral Coordinator coordinates and manages incoming and outgoing patient referrals, schedules appointments, communicates with medical staff and patients, and ensures timely processing of referrals. They also maintain documentation related to referrals and provide high-quality customer service.