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The Sr. Associate, Process Manager will lead operational excellence initiatives in the Customer Identity Management Team, focusing on process improvements, risk governance, and control testing. Responsibilities include data analysis for process recommendations, managing control processes, leading incident support, and collaborating on broader enterprise initiatives to enhance customer identity processes.

Lead the Bank Modernization initiative, drive innovation, optimize operational efficiencies, and fuel the bank's future. Provide strategic program leadership, manage large complex programs, and ensure initiatives are delivered on time and on budget. Partner cross-functionally with customer and partner groups and report program status to stakeholders. Coach and develop others, demonstrate excellent communication and partnership skills.

Lead the Bank Modernization initiative driving innovation, optimizing operational efficiencies, and fueling the bank's future. Provide strategic program leadership, drive program alignment, manage large complex programs, and ensure timely and budgeted delivery. Communicate program requirements to stakeholders and partner cross-functionally to deliver against program commitments. Report on program status, risks, issues, and decisions to various constituents.

As a Sr. Associate in Process Management, you will support the Customer Identity Management Team by enhancing operational processes, managing controls, analyzing data, and driving risk management activities. Collaborating with various stakeholders, you will oversee process improvements and ensure quality results through meticulous process documentation and monitoring.

Senior Director - Bank Modernization Program Management at Capital One, leading the Bank Modernization initiative to drive innovation, optimize operational efficiencies, and fuel the bank's future. Responsible for providing strategic program leadership, managing milestone plans, ensuring on-time and on-budget delivery, and communicating program requirements across the organization.

As a Senior Director in Capital One's Bank Tech Organization, lead the Bank Modernization initiative by driving innovation and optimizing operational efficiencies. Provide strategic program leadership, manage large complex programs, and ensure initiatives are delivered on time and on budget. Communicate program requirements, partner cross-functionally, and report on program status to stakeholders. Exhibit outstanding influencing skills and have a proven track record of project management in a regulated environment. Bachelor's degree and 9 years of project/program management experience required.

This role involves managing the API ecosystem for Capital One, focusing on API security and enabling developers to meet security and governance standards. The manager will define features, partner with tech teams, and advocate for customer needs to align product development with business outcomes while navigating a fast-paced environment.