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The Customer Support Manager will lead the development and optimization of customer support processes, manage an offshore support team, and enhance the customer experience through various channels. Responsibilities include training staff, measuring performance, and collaborating with other departments to improve workflow and communication.

Manage a team of 8-10 people to support Vetcove's largest manufacturer partners, develop strategies and initiatives, travel for in-person client meetings, gather feedback, review team-created materials, optimize team processes, and conduct account reviews. Requires 10+ years of account management experience, people management skills, expertise in managing complex enterprise relationships, attention to detail, project management skills, quantitative problem-solving, adaptability, expertise in Excel, PowerPoint, and Word, positive attitude, collaboration skills, and comfort in a fast-paced environment.

The AI Integrations Software Engineer will integrate AI models into existing Vetcove products, optimizing user experience and enhancing features with Python and Django. Responsibilities include evaluating AI models, developing new features, testing performance, and collaborating with the engineering team.