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The Senior Director of Consumer Retention at Nerdy will lead a global team to enhance customer retention and satisfaction through strategic implementation. This role requires expertise in managing high-volume contact centers and customer lifecycle management, while driving team performance and engagement in a fast-paced environment.

The Senior Director of Consumer Retention will lead a global team focused on enhancing customer retention and satisfaction. This role involves developing strategies to minimize churn and maximize customer lifetime value while driving team performance and executing effective retention operations.

The Senior Director of Consumer Retention at Nerdy will lead efforts to enhance customer retention and loyalty through strategic initiatives. This role involves managing a global team, driving performance in customer support, and implementing effective processes to reduce churn. The candidate must be passionate about technology and possess strong leadership skills to cultivate a high-performance culture in contact center operations.