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The Client Concierge at Chewy provides exceptional customer service in a newly launched veterinary practice, assisting pet parents with their needs and ensuring a positive experience through compassionate communication. Responsibilities include managing patient intakes, supporting the veterinary team, and utilizing technology like the Practice Information Management System to enhance operations.

The Senior Category Manager at Chewy will own the P&L for a key category, manage vendor relationships, develop and execute business strategies, and optimize product performance through data analysis. The role requires collaboration across finance, marketing, and customer service to drive effective decisions and enhance customer engagement.

The Associate Director, Voice of Customer at Chewy will lead a team focused on delivering actionable customer insights to enhance the customer experience. Responsibilities include developing feedback tools, driving VOC insights across the business, conducting competitor assessments, and collaborating with cross-functional teams to address customer experience gaps.