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The IT Service Operations Leader will drive strategy and execution for delivering a proactive service model focused on stability and reliability across multiple business areas. This role involves partnering with various teams to design monitoring tools, manage major incidents, and ensure service levels are met by suppliers. Responsibilities include engaging with executive leaders and delivering updates on service health.

The ITOM Analyst IV is responsible for implementing and supporting the ServiceNow ITOM solution, focusing on event management and AIOps. Duties include developing integrations, configuring alert management workflows, reducing incident volume, and enhancing operational visibility while working closely with engineers and operations teams.

The Data Architect will work with Data Product teams to guide data ingestion, engineering, and modeling, ensuring quality data products. Responsibilities include designing data architecture, collaborating with multiple teams, and implementing data quality standards, while driving innovation in data-centric solutions.