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The Team Lead supports management by providing on-the-spot leadership, assisting team members across departments, executing membership sales, enforcing safety policies, maintaining cleanliness, completing incident reports, and coordinating park procedures during shifts.

The Team Lead is responsible for providing leadership and support during park shifts. This includes delegating tasks to Team Members, assisting in various departments, executing membership sales, and ensuring park safety and cleanliness. They communicate important updates and address customer service issues as needed, while also completing shift duties and incident reports.

The General Manager is responsible for overseeing daily operations, staff management, and ensuring customer satisfaction at the park. They lead the team, manage financial performance, and address any customer service issues to create a positive experience for guests.