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The Associate Engineer in Tech Support provides Level 1 and Level 2 assistance to customers, handling inquiries via phone and chat, logging calls in CRM systems, troubleshooting technical issues, and escalating priority problems to team leaders. Their role emphasizes excellent customer service and effective communication while managing help desk tickets and ensuring thorough documentation of interactions.

The Associate Engineer will provide L1 and L2 support, assist with customer inquiries via phone and chat, and log calls into the ITSM tool. Responsibilities include troubleshooting, escalating issues, and updating records in the CRM.