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In this role, you will communicate with customers to provide technical support for NGS products, troubleshoot issues, resolve complaints, and document interactions in the CRM system. You will work closely with various teams within IDT to ensure customer satisfaction and effective problem resolution.

As a Product Owner, you will develop product requirements and manage the product roadmap in an Agile environment. Your responsibilities include overseeing product development cycles, collaborating with stakeholders, and ensuring alignment between teams for successful product releases. You will also facilitate Agile ceremonies and maintain clear communication regarding project timelines and objectives.

As an Applications Scientist - qPCR, you will provide pre- and post-sales technical support to customers regarding qPCR products, troubleshoot product applications, handle custom design requests, and assist in complaint resolution using your advanced knowledge of PCR technologies.

As an Applications Scientist in Functional Genomics, you will provide pre- and post-sales technical support to customers, troubleshoot product applications, handle custom design requests, and assist in resolving customer complaints. This role requires strong communication skills and advanced knowledge in genomics applications, particularly CRISPR technologies.

The Marketing Automation Specialist will support the marketing team at Integrated DNA Technologies (IDT) by managing marketing automation tools, analyzing data for marketing effectiveness, and contributing to projects aimed at improving genomics applications and customer engagement.

The Scientist in Field Applications will provide both onsite and remote assistance in NGS library preparation, conduct customer training, and resolve technical inquiries related to genomic applications. This role requires collaboration with the customer success and sales teams to ensure customer satisfaction and support.

The Applications Specialist will provide pre- and post-sales technical support to customers, troubleshoot product use and applications, and document customer interactions in the CRM system. The role involves communication through various channels and collaboration with internal teams to escalate inquiries as needed.