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The role focuses on supporting utility customers in improving energy efficiency. Responsibilities include assisting with customer service, enrollment in programs, providing information and technical support, handling various service requests, and managing performance metrics while navigating multiple platforms in an inbound contact center environment.

The Program Specialist at CLEAResult will manage program data, conduct analysis, support reporting and goal setting, and coordinate internal processes. The role includes training team members, ensuring compliance with contracts, and improving business processes.

The Marketing Account Manager collaborates with teams to develop marketing strategies, maintain client satisfaction, and grow relationships. Responsibilities include forecasting, managing key account metrics, developing understanding of market nuances, and ensuring effective execution of marketing projects. This role also involves collaboration with various departments to achieve agency KPI's and revenue goals.

The Field Manager oversees a team working in residential energy efficiency and electrification, managing subcontractors and relationships. Responsibilities include problem analysis, performance monitoring, budgeting, and ensuring profitability while supporting multiple Client Programs.

The Program Coordinator is responsible for ensuring smooth project delivery, managing data related to Efficiency Maine rebate requests, and communicating with clients and contractors about program guidelines. The role involves problem identification, process improvement, and providing support to the public and partners, while utilizing VoIP systems and database tracking.

The Contracts Specialist will lead and manage the contracting and scoping process for energy efficiency projects, coordinating with various departments and stakeholders. They will write complex scopes of work, ensure compliance with approvals, collaborate with finance and legal teams, and maintain contract data in Salesforce and SharePoint.

As the ICS Team Lead, you'll manage the Integrated Customer Services team ensuring program deliverables are met. Your role involves supporting staff, monitoring performance to meet KPIs, handling customer escalations, and contributing to process improvements while promoting a safe work environment.