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The Senior Customer Support Manager at GoodTime will lead the support team ensuring high-quality responses to inquiries, manage team development, handle escalated customer issues, assist in technical troubleshooting, and enhance customer satisfaction through performance metrics and cross-functional collaboration.
As a Senior Customer Support Manager, you will lead the customer support team, ensuring timely responses to inquiries, enhancing customer satisfaction, and mentoring team members. Responsibilities include technical troubleshooting, performance metrics, and cross-functional collaboration to improve service delivery and customer experience.
The Growth Marketing Specialist will support the Head of Growth Marketing in creating and executing strategies for business growth across demand generation channels, focusing on paid media and email marketing. The role includes optimizing campaigns, managing paid channels, and testing new marketing approaches to drive engagement and retention.
The Full Stack Engineer will architect and implement new features, contribute to the technical roadmap, and collaborate with engineers on strong engineering principles while focusing on front end development and JavaScript technologies.
The Customer Success & Account Manager Director at GoodTime will work closely with various teams to minimize attrition and maximize growth potential while maintaining accurate forecasting. Responsibilities include building relationships, identifying attrition risks, providing forecasts, creating contracts, and delivering an excellent customer experience.
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