The Customer Support Engineer will provide technical support, troubleshoot issues, engage with customers, collaborate with teams, and maintain documentation. Additionally, they will support analytics tools and enhance customer satisfaction with the platform.

As a Senior Backend Software Engineer, you will collaborate with cross-functional teams to design, build, and enhance customer-centric solutions, improve system performance, and adapt to a dynamic startup environment at Optimal Dynamics.

The Enterprise Customer Success Manager at Optimal Dynamics ensures customers achieve desired outcomes with logistics solutions, drives product adoption, builds strong relationships with stakeholders, monitors customer health, provides onboarding support, identifies growth opportunities, and tracks performance metrics to promote continuous improvement.