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Seeking a leadership-oriented and self-motivated Team Manager to impact business metrics, manage administrative responsibilities, influence team members, strengthen relationships, keep morale high, and impact the bottom line. Qualifications include a Bachelor's degree (preferred), experience in managing teams, and knowledge in supporting hospitality/travel programs.

As a Customer Service Consultant, you will serve as the main point of contact, handling inbound calls to provide exceptional customer service and assist customers with inquiries, processing payments, and general account maintenance. The role may also involve up-selling products or services.

The job is primarily focused on referring friends for job opportunities at Sutherland. Candidates must provide the city of their referrals and the specific campaign they are interested in.

The MCR Engineer will be responsible for remote installation, configuration, and integration of NICE software solutions, while ensuring proper implementation and communication with the project team from initiation to project closure. The engineer will troubleshoot issues, provide technical support, and document lessons learned throughout the project.

The IT Specialist provides customer support and service for desktops, laptops, and mobile devices. Responsibilities include maintaining, troubleshooting, and repairing computer systems, documenting issues, and supporting user account management, while fostering collaboration between IT and service delivery teams.

The Retail Customer Service Professional will provide customer support via email and chat, addressing client needs, resolving issues, and maintaining high satisfaction. Responsibilities include assessment of client inquiries, building relationships, handling complaints, record-keeping, and ensuring consistent service standards. Candidates should be empathetic and possess strong communication skills.

The Operations Manager will monitor customer service metrics and develop strategies for improvement, analyze customer feedback, ensure compliance with policies, and collaborate with cross-functional teams. This role requires strong analytical and leadership skills to enhance customer service processes and a proven record in managing large teams.