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The Customer Experience Analyst will complete CX observations and champion initiatives for continuous improvement. This role involves analyzing team performance to identify opportunities for enhancing customer satisfaction and quality in interactions.
The RPA Business Analyst at Sutherland will identify, analyze, and document business processes for automation, gathering requirements, assessing feasibility, and collaborating with developers. Responsibilities include stakeholder management, testing, documentation, and ongoing performance monitoring of RPA solutions to enhance operational efficiency.
The .NET Developer will design, develop, and maintain high-performing web applications for global clients using the .NET framework and SQL Server. Responsibilities include understanding requirements, ensuring error-free code, collaborating with team members, implementing best practices, and addressing performance issues.
The Sr. Associate - Admin Support manages janitorial services, coordinates logistics for meetings and client visits, oversees food quality in the office, monitors office supplies and equipment inventory, and handles administrative tasks like filing and answering inquiries. This role involves collaboration with finance and vendors to resolve issues and ensure proper inventory management.
The Lead Technical Trainer will create, facilitate, and evaluate training materials aimed at enhancing both soft and technical skills for the organization. This role involves coaching and supervising trainees, creating reports, and ensuring training meets the needs of clients and organizational goals.
As a Tech Sales Manager at Sutherland, you will enhance the sales skills of your team and optimize performance by modeling effective sales techniques, monitoring individual performance, and providing tailored coaching. You will also be responsible for analyzing sales data, developing improvement plans, and leading initiatives aimed at increasing sales effectiveness in the digital marketing domain.
The Team Manager for Tech & Sales at Sutherland will drive performance aligned with goals, manage administrative responsibilities, develop and train team members, strengthen client relationships, and ensure high service quality. Additionally, they will produce effective strategies based on data reports and maintain communication with leadership.
The job involves providing technical support for NetApp products, diagnosing and troubleshooting various storage systems and solutions, and collaborating with other engineers to resolve complex issues. Responsibilities include remote support, recreating scenarios in a lab, and creating knowledge base articles.
Account Manager position focusing on managing sales and tech operations for a public Internet domain registrar and web hosting company. Responsibilities include coaching sales team, monitoring performance, strengthening relationships, leading marketing initiatives, people management, metric management, and reporting analytics.
Seeking an experienced Apigee Administrator to manage and optimize API gateway infrastructure using Apigee and AWS cloud deployment. Responsibilities include Apigee administration, AWS cloud integration, performance optimization, disaster recovery, collaboration, and documentation.
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