Manage the Site Reliability Engineering team, focusing on deployments, customer support, and team performance. Engage in hands-on troubleshooting, oversee infrastructure setup and automation, and contribute to monitoring systems. Play a pivotal role in recruitment and maintaining customer satisfaction.

The Senior Technical Support Engineer at Plume is responsible for providing high-level technical support to retail and enterprise customers, addressing architectural and design issues, leading customer experience reviews with product and engineering teams, and driving diagnostic testing for complex networking issues, all while maintaining customer satisfaction and improving product offerings.

The Sr. Identity and Access Management Engineer will handle deployment and configuration of IAM systems, focusing on Identity Lifecycle Management, Privileged Access Management, and integrating various systems with Okta Identity Governance. The role requires collaboration with the infrastructure team and strong documentation skills.