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As an Account Manager at Lightspeed, you will drive retention and expansion among high-value customers by fostering strong relationships and understanding their needs. Your role includes monitoring customer data, delivering success plans, and advocating for customers within the company. You will need to creatively address challenges and drive product adoption while working cross-functionally to ensure customer satisfaction.

The Performance Optimization Manager will enhance implementation team's effectiveness by developing strategic enablement programs, monitoring key performance indicators, conducting training sessions, and ensuring the adoption of best practices to improve overall customer service in the EMEA region.

The Performance Optimization Manager will lead strategic enablement programs for implementation teams in the hospitality sector, focusing on optimizing performance through training, process improvements, and the establishment of KPIs. This role requires collaboration with leaders to enhance customer service delivery and operational efficiency through continuous monitoring and feedback.