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As a Customer Success Manager at Insider, you will be responsible for managing a portfolio of partners, driving adoption and retention, and ensuring maximum impact of services. You will work collaboratively with cross-functional teams and be the primary contact for partners. Your responsibilities include providing use cases, training partners, and optimizing product usage for partners' needs. While not a team management role, you will have opportunities to lead internal projects and share expertise with the team.
As a Customer Success Manager at Insider, you will be the primary contact for partners, driving adoption and retention. Your responsibilities include building relationships, providing use cases, training partners, and ensuring value recognition. Proactively improve metrics like retention, CSAT, health score, and lock-in score.
The Customer Onboarding Manager is responsible for transitioning clients through onboarding and implementation of a new platform, reinforcing personalized experiences driven by client data, and ensuring accelerated time-to-value realization from their investment in Insider.
The Customer Onboarding Manager transitions clients from the sales process through onboarding and implementation of their new platform, ensuring accelerated time-to-value realization. They provide technical guidance to clients and support setting up the Insider platform.
Handle all chatbot assistant processes, preparation of assistant's map, conduct AI tests, data studies, chatbot development, and tracking. Analyze chatbot data and provide reports. Maintain brand documents and flow documents. Complete tasks in Jira. Bachelor's degree required. Must be a native Portuguese or Spanish speaker with an advanced level of English. Data-savvy mindset. Strong communication, time management, and project management skills. Background in copywriting is a plus. Ability to work in a fast-paced startup environment. No dress code. Benefits include health insurance, food allowance, and training opportunities.
Develop client base, build relationships with prospects, personalize content, pass on sales-qualified leads, understand client needs, and engage in continuous learning and training sessions in a B2B SaaS company specializing in driving growth for clients worldwide.
Join Insider, a B2B SaaS company, as an Account Executive for Conversational Messaging. Collaborate with clients at the executive level, build strong relationships, and drive growth for clients worldwide. Requires 4-5 years of sales experience in the technology industry with knowledge of Digital Marketing.
Join a leading B2B SaaS company as an Account Executive in Colombia. Responsible for building strong relationships with partners at the executive level, collaborating, and driving sales. Ideal candidate has sales management experience, digital marketing knowledge, and strong communication skills.
Join Insider, a B2B SaaS company as an Account Executive in Brazil. The role requires a university degree in Business or Marketing, previous experience in retail, e-commerce, and travel industries, at least 2 years of Sales Management experience, knowledge of Martech, and strong relationship-building skills with partners at the executive level. Ideal candidates should also have a portfolio of digital, SEO, and SEM agencies, excellent communication skills, self-motivation, and a caring attitude towards partners.
Own and manage a portfolio of existing accounts, identify growth opportunities, negotiate deals, and ensure customer success and satisfaction through strategic planning and communication with key stakeholders.
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