Top Tech Jobs & Startup Jobs

The Workforce Planning Specialist ensures proper staffing plans are executed, adjusts schedules based on forecasts, analyzes intraday data for optimization, produces forecasts, publishes staffing reports, communicates staffing metrics, and collaborates with various departments for operational efficiency.

As a Technical Support Representative, you will provide technical assistance to customers via phone, chat, and email. Your role involves troubleshooting issues, guiding customers through device and account setups, maintaining case records, and developing knowledge base articles to enhance self-help resources.

The Technical Support (SaaS) role involves handling Level 1 inbound calls, chats, and emails, troubleshooting customer issues, managing escalations, and improving service processes. The position requires effective communication, empathetic support, and familiarity with CRM and help desk software, primarily assisting customers with software-related inquiries and ensuring timely resolutions.

The API Support role involves providing advanced technical support for customers, identifying and troubleshooting software issues, and documenting interactions in a CRM system. The position requires strong communication skills to explain technical solutions to non-technical customers and involves collaboration with various departments.

The Customer Service Representative provides information about products and services, resolves customer issues efficiently, and documents interactions in the CRM. Other duties include meeting performance targets, collaborating with departments, and maintaining a positive attitude while assisting customers.

The Technical Support Representative provides basic technical support for hardware issues, identifies and troubleshoots problems, communicates solutions to customers, documents interactions, and ensures customer satisfaction. This role also involves collaborating with other departments and continuously improving technical knowledge.

The Junior SEO Specialist will assist in developing and implementing SEO strategies to drive organic traffic, conduct keyword research, optimize content, monitor performance, and collaborate with other departments while staying updated on SEO trends.