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The Team Manager will lead a team of technical representatives to enhance customer experiences, including coaching and mentoring team members, driving productivity, and maintaining service level agreements. Responsibilities include performance management, conflict resolution, process improvement, and collaboration with cross-functional teams to optimize workflows.

The Technical Support Team Leader will lead and manage a team of technical representatives to ensure exceptional customer experiences, improve team performance, and foster a positive work environment. Responsibilities include coaching team members, monitoring performance metrics, analyzing areas for improvement, and collaborating with cross-functional teams to optimize workflows.

The Technical Support Representative provides technical assistance and support to customers experiencing issues with products or services. Responsibilities include troubleshooting hardware and software concerns via phone, chat, or email, creating case management records, developing training materials, and maintaining customer knowledge bases.