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Glean is looking for a talented Customer Success Manager to join our rapidly expanding, venture-backed startup. As the trusted advisor to the customer throughout their journey with Glean, you will own the launch and user & feature adoption of Glean and manage the long-term relationship with the champions and implementation teams at our growing customer base. By providing the highest level of service to our customers, you will ensure our customer experience is the best in the industry.

The Data Science Lead will define and build data assets, identify improvements for KPIs, and create quantitative frameworks. They will work closely with cross-functional teams to drive user growth, retention, and engagement through data-driven insights, enhancing user experiences and supporting Customer Success Management teams.

As a Field Enablement Manager, you will develop and execute enablement strategies for the Commercial Sales and Sales Development teams, focusing on performance and productivity. You'll collaborate with leadership, create training resources, implement continuous learning programs, analyze enablement effectiveness, and support sales initiatives while managing multiple projects.