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The Loss Mitigation Account Specialist gathers, reviews, and submits customer information for accounts in default, processes related documentation, and ensures compliance with financial industry laws. They communicate with team members and external partners, assist attorneys during court appearances, and provide detailed account histories upon request, all while maintaining a strong focus on customer service.

Customer Service Representatives assist customers online, in person, and over the phone, ensuring a world-class experience. Responsibilities include assisting with loans, check cashing, wire transfers, and more, while meeting monthly goals and answering customer queries. The role requires relationship-building, cash handling, and ongoing learning and development.

Customer Service Representatives assist customers online, in person, and over the phone, ensuring a world-class customer experience. They welcome customers, assist with loan applications, address inquiries, reconcile cash drawers, and build relationships while achieving monthly goals.